Be sure that you want the items you order, before you order them.

Your right to cancel an order for goods starts the moment you place your order and ends 30 days from the day you receive your goods. If your order consists of multiple goods, the 30 day period runs from when you get the last of the batch. This 30 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.

These cancellation rights are more generous than if you bought goods or services from a high street shop. For details on your rights when you buy from a high street shop, read the which consumer guide here for further details on the Consumer Rights Act.

You should get a refund within 14 days of either the trader getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

The Consumer Contracts Regulations 2013 gives you key cancellation rights when you enter into contracts at a distance over the phone, online, from a catalogue or face-to-face with someone who has visited your home, for instance.